Return & Refund Policy

Last Updated: 9 September 2026

At KD Mart, we want you to be satisfied with your purchase. We offer a 7-day return window for eligible products, subject to the conditions below.

1. Return Period

You may request a return within 7 days of receiving your order.

Return requests submitted after the 7-day period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, the product should generally:

• Be unused or in acceptable original condition

• Be returned with original packaging where applicable

• Include accessories, manuals, tags, or other items supplied with the product

• Not be damaged due to misuse, negligence, accident, or improper handling

• Be accompanied by valid order information or proof of purchase

Certain products may be excluded from returns because of their nature, hygiene considerations, customization, or applicable law.

3. Damaged or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect product

• A product materially different from the product ordered

please contact us as soon as possible after delivery.

We may request photographs, videos, order information, or other evidence to evaluate the issue.

After verification, we may offer an appropriate resolution, which may include replacement, return, refund, or another remedy where applicable.

4. Return Request

To request a return, contact KD Mart using:

Email: 971414hitesh@gmail.com
Phone: +91 81560 39738

Please provide:

• Order number

• Customer name

• Product name

• Reason for return

• Relevant photographs/videos where applicable

Do not send products back without receiving return instructions from KD Mart.

5. Return Shipping

Where a return is due to a defective, damaged, incorrect, or materially different product, KD Mart may provide an appropriate return solution subject to verification.

For returns requested for reasons such as change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the customer's responsibility, where permitted by applicable law and depending on the product.

6. Refunds

Once an eligible returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

7. Non-Returnable Items

Some products may not be eligible for return, including products that are:

• Specifically excluded on their product page

• Personalized or customized

• Used or damaged by the customer

• Returned without required components or packaging

• Not in the condition required for return

• Otherwise restricted from return under applicable law

8. Exchanges

Where available, an eligible product may be exchanged instead of refunded, subject to product availability and applicable conditions.

9. Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been processed, packed, dispatched, or delivered to the shipping provider, cancellation may no longer be possible and the return process may apply.

10. Refund Deductions

Where permitted by applicable law and disclosed to the customer, applicable shipping, handling, or other charges may be deducted from a refund where the return is not due to a defect, damage, incorrect item, or other issue attributable to KD Mart.

11. Contact Us

KD Mart
Website: https://kdmmart.shop
Email: 971414hitesh@gmail.com
Phone: +91 81560 39738

Return Window: 7 Days

Last Updated: 9 September 2026